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Store N Save Self Storage is dedicated to providing you with the best in customer service. We know that you may have many questions as to how self-storage works. Below are the answers to many of the most common questions we get asked. If your questions are not answered here, please feel free to contact us by email or by calling and speaking to one of our Self Storage Professionals.
Q: When can I get access my storage unit?
A: Our access hours are the same as our business hours. We keep typical Downtown business hours Mon-Fri 8:00-5:30 Saturday 8:30-5:00 and Sunday 9:00 – 3:00. It has been our experience that some storage facilities that allow after hour access may tend to experience an increase with security problems.
Q: How does your “Drive-Up” access work?
A: This is actually one of the greatest features of our facility. The entrance to our building has an access height of 8’’8’. Your pickup truck, or UHAUL (Mini Mover “TM”, Van or pickup only) truck can access the building. There is a parking area on each floor with loading carts available to help you take your items to your storage unit. There are NO freight elevators to have to load or unload. It doesn’t get much more convenient. Large trucks can park outside the building in one of our two loading zones for easy first floor access.
Q: Do you require a written move out notice?
A: NO! We have an extremely simple and customer-friendly move out policy. After you pay for any given monthly rental period, you can move-out at your convenience any day you like prior to the next month's rent becoming due.
Q: What sizes do you have and how much do they cost?
A: We have a wide variety of unit sizes to meet your needs. Unit sizes and prices vary. Please call (562) 437-7792 or fill out our on-line Quote form and our helpful staff will get back to you right away.
Q: How do I calculate how much storage space to rent?
A: Our expert managers can assist you in determining the right size. Just give us a brief description of what will be stored and we'll help you determine how much space is needed. Take a look at our storage chart for some basic information or better yet, email us so that we can get back to you with a specific answer for you. As always, feel free to call us anytime we are open and one of our Self Storage Professionals will assist you in calculating your required space.
Q: Do you sell Locks, Packing and Moving supplies?
A: Yes, we sell high quality locks – remember you lock it, you keep all keys. We also sell Uhaul boxes and moving supplies. For a full description of all of the boxes and moving supplies we carry, go to our supplies page.
Q: Cubic vs. Square footage
A: Cubic feet is the measurement generally used by the moving industry. Square feet is the measurement commonly used in the self-service storage industry to denote a unit size. Here is the basic formula. A 10 x 10 storage unit is 100 square feet of floor space. (Multiply the length times the width) If the unit has a 8' high ceiling, multiply the square footage by 8 feet high to come up with a total of 800 cubic feet. We highly recommend that you take advantage of the “cubic feet” in your unit to maximize your space. For instance, you can save a significant amount of space by loading a couch on end.
Q: Do I need insurance?
A: That decision is up to you. It is the customer’s responsibility to provide their own insurance, or they can choose to self-insure. We have brochures available for MiniCo Insurance, a company specializing in self-storage insurance. The rates are very competitive. However, you may want to contact your homeowner's or renter's insurance agent. They may be able to offer you an even better rate. The contract you sign with states clearly that INSURANCE IS THE RENTERS RESPONSIBILITY. So, insurance is not required, but is highly encouraged.
Q: What is the best way to pack a self-storage space?
A: Place wood pallets or plastic on the floor of the storage unit before bringing in your belongings. We sell plastic tarps if needed. Remember to leave a walkway to get to the rear of your storage area. Store the items you expect to need access to more often in the front of your storage area. Since you can pack items to the ceiling, remember to store couches on end to conserve space. Take apart beds, mark the parts, and attach all bolts and hardware pieces for later assembly.
Q: What can I store in my unit?
A: You can store almost anything in your unit – some notable exceptions are: 1) Food or perishable goods. 2) Any living creature 3) Gasoline or other flammable or hazardous items. Speak to one of our helpful staff members and refer to the storage contract for complete details.
Q: Do you offer referral rewards?
A: Yes! If you refer a new customer rental to us, we will give you $25.00 off of your next month's rent as thank you for your good deed! Please speak to manager prior to sending us the referral so that we can properly credit you at the time of rental.
Q: Will you accept deliveries?
A: Yes. With a signed authorization form, we will accept deliveries for our customers. Ask a staff member for details.
Q: Can I transfer to another unit if I find I have too much or too little space?
A: You are welcome to move to another size unit at anytime depending on your storage requirements and our unit availability. See a staff member for complete details on transferring units.
Q: Is there a deposit required?
A: There is NO deposit required. Only your first month’s rent and a small administrative fee is required to rent a storage space.
Q: Does your facility have fire sprinklers and burglary alarms?
A: Yes. Our building is sprinklered in the event of a fire. When we are closed, the building is alarmed as well. We generally have a manager living on site to respond to any alarm situation.
